How To Fix Visual Voicemail, Scam Shield, T-Mobile Tuesdays After An Update

OK gang, so here’s what happened. After the last T-Mobile push that got me a new T-Mobile as opposed to my old Sprint login account, all of my T-Mobile services stopped working. Well, apps at least. Maybe it was also a coincidence because there were some nice push updates with system updates, but let’s just say that last month visual voicemail, T-Mobile scam protection and the Tuesdays T-Mobile all stopped working.

T-Mobile Tuesdays was simple as it just lost my account and saved coupons etc. For this I just re-entered my phone number, had to verify via text, then everything worked again. Whoo Hoo. Strangely, they had the second coupon I was interested in.

T-Mobile Scam Shield I received the following message from T-Mobile, which is not the steps I followed, but I will cut and paste it for what started me on the path I have traveled.

Hey Paul! I wanted to follow up with you and let you know I received some steps for the issue with Scam shield. I was told there is a known issue with the migration from Sprint to T-Mobile. I have some steps you can take. 

This is a complete step by step process, they must follow this in the exact order displayed and not skip steps

Go to Settings on your phone
Tap Google then Backup
Under Backup by Google One move the slider to the left to turn it off (you will turn it back on after)
When Turn off and delete backup shows up, tap Turn off & delete (your information such as photos won’t be deleted)
Go back to Settings
Tap on Apps
Search for Scam Shield
Tap on Storage
Tap Clear cache and Clear data
Go back to Settings and uninstall the Scam Shield app
Reinstall the Scam Shield app, you should see a screen that says “Let’s get you set up” then tap “Let’s go” and follow the setup prompts.
Check to see if your activity log is now updating, then go back to Settings to Turn on Backup by Google One so your information continues to backup ^MemeMatthews

With Scam Shield, instead of following the tips above, I just force quit the app, clear data, relaunch and set it up again. It then seemed to start working. I mean, it workswhether it blocks scams now or not, I don’t know, but the activity is logged again.

Visual voicemail wasn’t just close strength, clear data, clear application, however. I did this and got the image below over and over again.

No matter what I did on visual voicemail, I received “Activation error. Service currently unavailable. Please check your internet connection.” – I uninstalled it, reinstalled it from play store, and this one looked different from the start. I’m not sure what exactly I saw, but something about the splash screen was different and it ran, registered, and worked fine.

The weird thing here is that I was pretty sure I had uninstalled and reinstalled previously. Probably not, but clearing data and cache did nothing but put me in the same loop.

What I suspect is that visual voicemail and other apps were installed without a proper association with the play store, so they weren’t updating. But that’s just a suspicion. Something looked different but I didn’t record it.